This essay focuses on analysis of customer satisfaction.Journal will be posted to the Homework 4 content section of D2L. Review the paper and evaluate their usage
on a data analytics question and need an explanation to help me study.
Cite it in APA Format. Write two paragraphs of seven sentences each, answering the question below
NO USE OF OTHER OUTSIDE SOURCE
An academic paper from a conference or Journal will be posted to the Homework 4 content section of D2L. Review the paper and evaluate their usage of FA and Latent Dirichlet Allocation (the other LDA). In particular address the following: (See article on The analysis of customer satisfaction factors which influence chatbot acceptance in Indonesia)
• What is the application of this paper?
What is the research question the authors wish to answer in this paper?
What is Natural Language Processing (NLP) and what can we learn from it?
Customer satisfaction is define as a measurement that determines how happy customers are with a company’s products, services, and capabilities. Customer satisfaction information, including surveys and ratings, can help a company determine how to best improve or changes its products and services.
An organization’s main focus must be to satisfy its customers. This applies to industrial firms, retail and wholesale businesses, government bodies, service companies, nonprofit organizations, and every subgroup within an organization.
firstly, How does this paper utilize FA and LDA in Natural Language Processing?
secondly, What are the results and conclusions from this paper?
thirdly, What other areas or fields do you think would benefit from LDA?
• Further, What other thoughts do you have on topic modeling, NLP, and LDA?