This essay focuses on consumer of a product.This text is meant to aid in shopping decision of a prospective buyer.
I have attached links to sources I found for the lit review. And two extra below. https://online.ucpress.edu/mp/article-abstract/35/4/502/110143/Psychophysiological-Responses-to-Happy-and-Sad?redirectedFrom=fulltext https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1365-2648.2011.05936.x
A user review refers to a review written by a user or consumer of a product. A service base on her experience as a user of the reviewed product. Popular sources for consumer reviews are e-commerce sites like Amazon.com. Zappos or lately in the Yoga field for schools such as Banjaara Yoga and Ayurveda. And social media sites like TripAdvisor and Yelp.
Usually, consumer reviews are in the form of several lines of texts accompanied by a numerical rating. This text is meant to aid in shopping decision of a prospective buyer.
A consumer review of a product usually comments on how well the product measures up to expectations base. On the specifications provided by the manufacturer or seller. It talks about performance, reliability, quality defects, if any, and value for money.
Consumer review, also called ‘word of mouth’ and ‘user generated content’ differs. From ‘marketer generated content’ in its evaluation from consumer or user point of view. Often it includes comparative evaluations against competing products.
Consumer review of sellers usually comment on service experienced, and dependability or trustworthiness of the seller. Usually, it comments on factors such as timeliness of delivery, packaging, And correctness of deliver items, shipping charges, return services against promises made, and so on.
Consumer reviews online have become a major factor in business reputation and brand image due to the popularity of TripAdvisor. Yelp, and online review websites. A negative review can damage the reputation of a business and this has create a new industry. Reputation management where companies attempt to remove or hide bad reviews.
An expert review usually refers to a review written by someone who has test several peer products . Services to identify which offers the best value for money or the best set of features. An example of this is Amazon Vine. Amazon Vine is a program which was introduced to “help their fellow customers make informed purchase decisions”. This program is invite-only and is designed to generate reviews for product vendors that Amazon works with.