This essay focuses on customer service experiences. From the management team’s viewpoint customer service experiences are neither “good nor bad” they are either “successful or unsuccessful” as compared to the service standard and expectations established for any given F&B operation. The comparison to an operational standard of service suggests management understands what the customer’s needs and wants are and has based the service style and subsequent procedures on this premise. .

customer service experiences

From the management team’s viewpoint customer service experiences are neither “good nor bad” they are either “successful or unsuccessful” as compared to the service standard and expectations established for any given F&B operation.

The comparison to an operational standard of service suggests management understands what the customer’s needs and wants are and has based the service style and subsequent procedures on this premise.

The standard is further enforced in many cases through some type of service promise which exists as part of the organization’s mission statement and core values.

Successful and unsuccessful are measured along the same criteria and are manifested in several distinctive outcome actions taken by customers namely;

Firstly,  guest complaints and compliments

Secondly, decreases and increases in the frequency of guest visits

Thirdly,  the decision to recommend or not recommend the establishment to others (friends, family, co-workers).

Your discussion submission:

Responding to the premise above I want you to reflect upon your most recent service experience at a F&B operation;

In addition, You may choose either a “Best” or Worst” experience.

Moreover, Make sure you indicate which you are discussing.

Finally,  Please do NOT go out to any food and beverage operation at this time.

Format and criteria require to include in your submission:

Provide a hyperlink to the F&B operation’s website in which you had the experience.

Provide the company’s mission statement and core values, or identifiable service promise from the website.

Using Yelp or a similar customer review website, provide a hyperlink to customer reviews about the operation.

Describe (do not comment) the visit from the time you enter the door to the time you exited the facility. I only want you to recount the visit do not comment.

Tell us why you went there and what happened. You are only commenting on the service your experienced. Referencing and using the resources you have reviewed this week (use direct quotes or paraphrase) analyze what happened.

Provide examples of why the service experience was “successful or unsuccessful”. Based on this visit which are you likely to do next:

Offer a guest complaint or compliment?

Decrease or increase the frequency visits?

Recommend or not recommend the establishment to others (friends, family, co-workers)?

Please respond with further insight to at least two (2) fellow learner’s posts. Remember quality counts here just saying “good post” does not constitute a response.

Provide a works cited reference at the end of the posting.